Confidentiality

Everything discussed during therapy sessions, or shared through chat, email, forms, or any other communication with Being Balanced, will be treated as confidential.

Your personal information and the contents of your sessions with our therapists will not be shared with anyone without your written consent, except in the specific situations listed below.

Limits to Confidentiality

Confidentiality may need to be broken in the following circumstances:

 a) If there is a serious and imminent risk of harm to yourself.

b) If there is a clear and serious threat of harm to another person.

c) If there is reason to suspect ongoing abuse, neglect, or exploitation of a child, elderly person, or vulnerable adult.

d) If disclosure is required by a valid court order, legal process, or applicable law.

e) If emergency intervention is necessary to protect life, safety, or wellbeing.

In such situations, only the minimum necessary information will be shared, and wherever possible, we will discuss this with you before taking any action.

To ensure that you receive ethical and effective support, your therapist may consult with a psychiatrist, clinical supervisor, or peer consultation group. These consultations are conducted for professional guidance and quality of care. During such consultations, your full name and specific identifying details, such as your location, workplace, contact details, or other information that could reasonably identify you, will not be disclosed unless necessary for your safety or required by law.

Safety Planning

If there are concerns related to self-harm, suicidal thoughts, or serious risk to your safety, we may work with you to create a Safety Plan.

This plan may include identifying warning signs, coping strategies, supportive people, emergency contacts, crisis helplines, medical professionals, or other emergency services that may need to be contacted if your safety is at risk.

Wherever possible, we will seek your consent before contacting anyone. However, if there is an immediate risk to your life or safety, we may contact your emergency contact, without prior consent, in order to protect you from serious harm.

Data & Privacy

This page informs you of our policies regarding the collection, use, and disclosure of personal data we receive from users of our website, whether in writing or orally. Please read this policy carefully to understand our policies and practices regarding your information and how it will be handled. By continuing to use our website, you affirm that you have read this Policy, as may be amended, supplemented, and/or updated from time to time, and that you understand, acknowledge, and agree to all the terms contained herein.

This policy applies to the below:

Scope of Information

We gather various forms of information from users of our website, collected primarily when you book a session with us, like:

• Personally identifiable details, such as your name, email address, or any information enabling us to contact you online or offline.
• Information related to you but not specifically identifying you, such as the age, location, language you speak, etc.
• Certain system information like IP address, device type, browser type, etc., which is systematically collected by internet service providers.
• Your responses to surveys or worksheets that we might ask you to complete.
• Details of transactions you carry out through our website.

Source of Information

We collect information in the following ways:

• When you fill out a form or through email, text, and calls.
• If you engage with our advertisements and applications on third-party websites and services, provided that these applications or advertisements contain links to this Privacy Policy.
• When you interact with us through our social media platforms.
• Cookies: Cookies consist of data fragments transmitted from a web server to your computer. They aid in identifying repeat visitors and enhancing the quality of our services. Opting to block or delete cookies may limit your ability to fully utilize our services.
• Third-party cookies: Some content or applications on our website, including advertisements, are served by third parties, including advertisers, content providers, and application providers. They may use this information to provide you with interest-based advertising or other targeted content. We do not control third parties’ tracking technologies or how they might use them.
• Log data: Log Data may include information such as your computer’s IP address, browser type, browser version, the time and date of your visit, the time spent on those pages, and other statistics. This data is used by service providers to provide analytics and business insights.
• Google Analytics/ AdSense: As a third-party vendor, Google uses cookies to serve ads on our site. Cookies enable Google to serve ads to our website users based on previous visits to our site and other sites on the Internet.

Use of Information

We may use the information we collect from you, when you access our website or use certain other site features, in the following ways:

• To personalize the type of content and services in which you are most interested.
• To improve our website in order to better serve you.
• To follow up with you after initial correspondence or enquiry.
• To allow you to participate in interactive features on our website.
• To deliver and receive feedback on our services.

Information Disclosures

If there is a need for us to comply with court orders, legal processes, or requests from tax authorities, your personal information may be disclosed in accordance with the laws governing such requests. Additionally, we reserve the right to disclose your personal information to third parties to whom we may transfer our rights and obligations under any agreements. This disclosure may also extend to our affiliates or related entities.

Third Party Links

At times, we may, at our discretion, feature or present third-party articles, videos, products or services on our website. These third-party sites operate under their own distinct and autonomous privacy policies. Consequently, we bear no responsibility or liability for the content and activities of these linked sites. Our website and mobile services may include social media features, such as the “Like” button, and widgets such as a “Share This” button.

Payment Information

All payments are processed with the help of our payment partners/gateways, and we do not collect or store any billing-related information through our website. Payment gateways follow their respective levels of security and encryption and will be governed by the terms of such third-party payment gateway’s privacy policy and terms of use.

Information Retention

Any information collected shall be retained only for a limited duration necessary to fulfill the purposes outlined above and for a period required or permitted by law. We have adopted reasonable security practices and procedures as required under applicable law and have included technical and encrypted controls to safeguard and protect information.

Changes to Privacy Policy

We reserve the right to update or change our Privacy Policy at any time, and you should review our Privacy Policy periodically. If our Privacy Policy changes, we will immediately post those changes to the website, with the latest review date. Any such changes will be effective immediately, unless otherwise stated in the change. Your continued use of our services and website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the
modifications and your consent to abide by the modified Privacy Policy.

If you need any clarification, you can reach out to us via email: beingbalancedconsultancy@gmail.com